Frequently Asked Questions

Reports

1. How do I change the email address for the report distribution?

Profiles

2. How do I create a new profile?
3. How do I modify a profile that is already saved?
4. How do I save a profile so it automatically shops on certain days and times of the week?
5. How do I create a profile for spot shopping?

Criteria Page

6. What is the difference between Save button and Save As button on the Criteria page?

Rates

7. What is the difference between viewing rates from the stored rates section and submitting a request?
8. Why are there no rates displayed when I click the View button in the Retrieve rates from MarketVision Database section?
9. How do I view the details of a report that is sent by email?
10. How do I send a report to a different email ID?

Profiles

1. How do I change the email address for the report distribution?

1. Click the Criteria tab on the main menu.
2. On the Criteria page, select a profile from the Profile list.
3. In the Options section, edit the email address in the Email To field.
4. Scroll to the top of the page, and then click the Save button.

2. How do I create a new profile?

You can create new profiles by selecting the required criteria or by modifying an existing profile. A new profile is created from an existing profile when you need to change only a few criteria such as dates or length of stay.

1. Click the Criteria tab on the main menu. The Criteria page displays.
2. Select the profile that you want to base the new profile from the Profile list. (To create a profile that is not based on an existing profile, skip the second step.)
3. Select a hotel from the Property list.
4. Click the Load button. The competitors for the selected hotel display in the Competitive Set list. Select the competitors according to your requirement.
5. Select different criteria according to your requirement.
6. Scroll to the top of the page, and then click the Save As button. The Save as new Profile window displays.
7. Type a name for the new profile in the Enter name for new Profile field.
8. Click the Save button. A new profile is created with the specified name. The new profile now displays in the Profile list on both the Criteria and Profiles pages.

3. How do I modify a profile that is already saved?

For a saved profile, you can change the details for various fields (such as, property, arrival date, lengths of stay, etc.), according to your search requirements.

1. Click the Criteria tab on the main menu.
2. On the Criteria page, select the profile you want to modify from the Profile list.
3. Modify the criteria as required.
4. Scroll to the top of the page, and and click Save.

4. How do I save a profile so it automatically shops on certain days and times of the week?

1. Click the Criteria tab on the main menu.
2. Select the profile from the Profile list, for which you want to set the option to shop automatically on certain days and times of the week.
3. Go to the Schedule section, and then select the Schedule by Week option.
4. Select the required weeks from the Available list and use the right arrow button to move it to the Selected list.
5. Select the time that you want to shop from the Run At list.
6. Select the days of the week that you want to shop in the Run on these days of the week section.
7. Scroll to the top of the page and click the Save button.

5. How do I create a profile for spot shopping?

1. Click the Criteria tab on the main menu.
2. Select a property from the Property list.
3. Click the Load button. The competitors for the selected hotel display in the Competitors Set list.
4. Select the competitors, and the select the criteria as required.
5. Go to the Schedule section, and then select Never in the Run At list.
6. Scroll to the top of the page, and then click the Save As button.
7. In the Save as new Profile window, type a name for the profile (for example, Ad hoc profile) in the Enter name for new Profile field.
8. Click the Save button. The profile is created and you can view the profile in the Profile list on the Criteria page and on the Profiles page.

Using a separate profile (for example, the “Ad hoc Shop” profile) for all the ad hoc shopping requests will make the Request Queue page visually clear. It is also easy to trace all the shopping requests that you have submitted for ad hoc shopping. When you want to run spot shopping:

1. Select the"ad hoc" profile from the Profiles page.
2. Click the Submit Now button or open the profile from the Criteria page.
3. Click the Submit button.

6. What is the difference between Save button and Save As button on the Criteria page?

Use the Save button to save the changes you've made to an existing profile. Use the Save As button to create a new profile.

7. What is the difference between viewing rates from the stored rates section and submitting a request?

The View button located in the Retrieve rates from MarketVision Database section is used to view the rates that have been already shopped for a selected set of criteria. The rates displayed are the rates that are stored in the MarketVision database. Use the Submit button to submit a selected set of criteria for ad hoc shopping.

8. Why are there no rates displayed when I click the View button in the Retrieve rates from MarketVision Database section?

If you click the View button and a blank report displays, that means that the criteria of an earlier shop do not match with the criteria that you have chosen. In this case, you must first shop for the rates by clicking the Submit button. Another reason might be that the Maximum Data Age (days) setting is too low, which causes the old rates to be filtered out of the reports. Make sure the maximum data age setting is greater than the number of days since the shop last ran.

9. How do I view the details of a report that is sent by email?

To view the rate details, log into MarketVision, and then access the report. Note: You will not be able to view the rate details directly from an email report.

1. Click the Request Queue tab on the main menu.
2. On the Request Queue page, select the option button corresponding to the shopping request for which you want to view the rate details.
3. Click the Criteria button.
4. Go to the Options section, and then select a layout for the report from the Layout list.
5. Select the output as HTML from the Output list.
6. Select the Enable Rate Drill Down option.
7. Click the View button. The View page displays.
8. Click a rate link to view the detailed information about the selected rate.

10. How do I send a report to a different email ID?

If you have already received the report by email, you can forward that email using your email client. You can also set MarketVision to send the report by email to more than one email address following these steps:

1. Click the Request Queue tab on the main menu. The Request Queue page displays.
2. Select the option button corresponding to the shopping request for which you want to send a report to a different email address.
3. Click the Criteria button, and then go to the Options section.
4. Type the required email addresses in the Email To field.
5. Select Send Report Only from the Action list.
6. Click the Submit button.

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